Help us be greener & earn a BUNDLE BONUS:
Buy 1 adult pair + 1 kid pair, save 15%
Use code SIDEKICKS
Sidekicks bonus bundle
Buy 1 adult pair + 1 kid pair, save 15%
Use code SIDEKICKS at checkout
Let's face it, a good customer experience these days means free shipping. We expect it ourselves when we order online! And because it's important to us that you can always try and buy PLAE risk-free, we cover shipping and returns costs on every order.
But we know shipping in the real world isn't free. The good news is that every time we ship multiple shoes in one order, things get more economical and eco-friendly.
less time & labor
at our warehouse
less fuel & pollution
With Sidekicks Bonus, those savings are passed on to you!
Think of it as a little kickback for helping us be more efficient & eco-friendly! See details below, or start building your bundle.
Offer details: Discount is 15% off of 1 adult pair + 1 kid pair of shoes, offer code "SIDEKICKS." Not valid on previous purchases. Cannot be combined with any other coupons or offers. If returning shoes purchased with a bundle discount, refund value will be original purchase value of the item(s) minus the bundle bonus originally earned. Offer valid on all full price shoe styles; not valid on accessories, apparel, or tabs. Offer & terms subject to change at any time.
GENERAL SHIPPING INFORMATION
We offer FREE economy shipping on orders within the contiguous U.S.
This offer excludes shipments going to Hawaii, Alaska, Puerto Rico, Guam, and APO/FPO/DPO addresses. Shipping costs to these locations are calculated during check out. Free shipping may not be applied with other promotions, offers or discounts. Shipping applies (starting at $6.95) with other promotions or offers, such as the
Growth Spurt Guarantee®
and customers with alternate shipping terms.
We are committed to getting your order to you as quickly as possible and our warehouse starts the shipping process as soon as your order has been placed. Please make sure the COLOR, SIZE and STYLE are correct before you complete your purchase. Once orders are placed they cannot be changed.
We do not ship to Post Office Boxes. Saturday delivery is not available.
We do not offer shipping to Canada or other international shipping addresses.
PROCESSING AND TRANSIT TIME
Orders placed before 9am PST Monday - Friday generally ship the same day, but please allow 1-2 business days for processing. Orders placed after 9am on Friday will ship the following business day. Actual transit time once shipped is estimated for Economy Delivery as shown in the map below. Tracking number will be emailed once your order is packed and ready for carrier pick up - please allow up to 24 hours before tracking progress is available.
Orders placed during holidays or promotional events may require longer lead times and will be noted with your order confirmation.
- Economy Delivery - FREE within the contiguous U.S. (Expected arrival: 2-10 business days in most cases – see map above). Most orders using this method are shipped via UPS SurePost with final delivery by USPS.
- Standard Delivery - $6.95 (Expected arrival: 2-6 business days )
- Expedited Delivery - $15.00 (Expected arrival: 3 business days)
- Rush Delivery Air - $20.00 (Expected arrival: 2 business days)
- Next Day and other shipping options may be available, call PLAE Customer Service (M-F 9am - 5pm Pacific) at 800.931.7523 before placing your order
ALASKA, HAWAII, PUERTO RICO, GUAM, AND APO/FPO/DPOs
- Tab only orders ship via Standard Delivery for free
- Standard Delivery $15 for shoe orders or shoe + tab combo orders, regardless of purchase amount
RETURN SHIPPING IS FREE
If the shoe fits… Well, you know the rest. However, if it doesn't fit returns are FREE*. Follow our easy return process to get started. (*Free return shipping for U.S. customers)
Offers not valid for customers with negotiated buying terms. Terms of this offer are subject to change.
Growing pains. We've all been there! When your kids seem to sprout overnight, it can be a mixed blessing. As excited as you are about them thriving, the fact that they just outgrew something you bought a couple of weeks ago can be less thrilling.
That's why we're introducing the first-ever, Growth Spurt Guarantee®! It's our way of easing the pain for growing families.
here's how it works
If your child has a growth spurt within 30 days from receipt of confirmed delivery of your shoes, you'll get 50% off the full retail price of the same style and color in the next size up.
The fine print
- Offer not to exceed value of original purchase
- Offer good to customers with a PLAE account
- No exchanges or refunds
- Standard shipping rates applied
- Offer cannot be combined with any other promo
- Pending availability, an alternative style and/or color will be chosen
- Offer cannot be applied toward purchase of gift cards; offer not redeemable for cash; promo taken will be pre-tax; no adjustments of previous purchases.