GENERAL SHIPPING INFORMATION
We offer FREE economy shipping on orders within the contiguous U.S.
This offer excludes shipments going to Hawaii, Alaska, Puerto Rico, Guam, and APO/FPO/DPO addresses. Shipping costs to these locations are calculated during check out. Free shipping may not be applied with other promotions, offers or discounts. Shipping applies (starting at $6.95) with other promotions or offers, such as the Growth Spurt Guarantee® and customers with alternate shipping terms.
We are committed to getting your order to you as quickly as possible and our warehouse starts the shipping process as soon as your order has been placed. Please make sure the COLOR, SIZE and STYLE are correct before you complete your purchase. Once orders are placed they cannot be changed.
We do not ship to Post Office Boxes. Saturday delivery is not available.
We offer international shipping to Canada only, details below.
PROCESSING AND TRANSIT TIME
Orders placed before 9am PST Monday - Friday generally ship the same day, but please allow 1-2 business days for processing. Orders placed after 9am on Friday will ship the following business day. Actual transit time once shipped is estimated for Economy Delivery as shown in the map below. Tracking number will be emailed once your order is packed and ready for carrier pick up - please allow up to 24 hours before tracking progress is available.
- Economy Delivery - FREE within the contiguous U.S. (Expected arrival: 2-10 business days in most cases – see map above). Most orders using this method are shipped via UPS SurePost with final delivery by USPS.
- Standard Delivery - $6.95 (Expected arrival: 2-6 business days )
- Expedited Delivery - $15.00 (Expected arrival: 3 business days)
- Rush Delivery Air - $20.00 (Expected arrival: 2 business days)
- Next Day and other shipping options may be available, call PLAE Customer Service (M-F 9am - 5pm Pacific) at 800.931.7523 before placing your order
ALASKA, HAWAII, PUERTO RICO, GUAM, AND APO/FPO/DPOs
- Tab only orders ship via Standard Delivery for free
- Standard Delivery $15 for shoe orders or shoe + tab combo orders, regardless of purchase amount
- Tab only orders ship via DHL International for $5
- Shoe orders or shoe + tab combo orders ship via DHL International for $15
- Applicable taxes and import duty are calculated during checkout
- If a return is needed, purchaser is responsibly for return shipping
RETURN SHIPPING IS FREE
If the shoe fits… Well, you know the rest. However, if it doesn't fit returns are FREE*. Follow our easy return process to get started. (*Free return shipping for U.S. customers)
Offers not valid for customers with negotiated buying terms. Terms of this offer are subject to change.